Refund policy
Last updated: 12 July 2026
This Refund Policy provides a summary of how refunds are handled for purchases made directly through www.belantti.co.uk.
For complete information about cancellations, return conditions, sealed hygiene products, faulty goods, return postage, partner-fulfilled orders, international orders, gift cards and the model cancellation form, please read our full:
Nothing in this policy removes or restricts your statutory consumer rights.
1. Change-of-mind cancellations
For most eligible online purchases, UK consumers may notify Belantti that they wish to cancel within 14 days of receiving the goods without giving a reason.
After notifying us, the customer normally has a further 14 days to return the goods.
To cancel or start a return, use your Belantti customer account where available:
Start a return or manage your order
You can also contact returns@belantti.co.uk with your order number and the item you wish to return.
2. Return condition and inspection
You may inspect goods only to the extent reasonably necessary to establish their nature, characteristics and function, in the same way that you could reasonably inspect them in a physical shop.
Where possible, items should be returned with their original packaging, accessories, instructions, protective packaging and proof of purchase.
If an item has been handled beyond what is reasonably necessary and its value has been reduced, Belantti may make an appropriate deduction from the refund where permitted by law.
Opening ordinary outer packaging does not automatically remove your cancellation rights.
3. Sealed hygiene and health-protection goods
For change-of-mind cancellations, the statutory cancellation right may not apply where all of the following conditions are met:
- the product was supplied sealed;
- the product is unsuitable for return for health-protection or hygiene reasons; and
- the seal was broken or removed after delivery.
Depending on the product and its packaging, this may include certain sealed cosmetics, makeup, skincare, personal-care products, razors, dermarollers, grooming tools, supplements, collagen drinks and other consumable products.
A beauty, skincare, haircare, fragrance or grooming product is not automatically non-returnable merely because it belongs to that category.
The hygiene exception does not affect your rights where a product is faulty, damaged, incorrect, unsafe or not as described.
4. Faulty, damaged, incorrect or misdescribed goods
If a product is faulty, damaged, incorrect or not as described, contact returns@belantti.co.uk as soon as reasonably possible.
Please provide:
- your order number;
- a description of the issue;
- clear photographs of the product and packaging where reasonably relevant.
Photographs help us investigate damage, product or fulfilment errors but will not be used to unfairly restrict your statutory rights.
Depending on the circumstances and applicable law, your remedies may include a refund, repair, replacement, price reduction or another appropriate remedy.
Products bought during a sale or promotion have the same statutory rights regarding faults, damage and misdescription as full-price products.
5. Refund timing
For a valid change-of-mind cancellation, Belantti will issue the refund no later than 14 days after:
- we receive the returned goods; or
- you provide evidence that the goods have been sent back, if this is earlier.
Where permitted by law, we may withhold the refund until the returned goods have been received or appropriate proof of return has been provided.
Once Belantti has issued a refund, your bank, card provider or payment service may take additional time to display it in your account.
6. Original delivery charges
If you cancel your complete eligible order within the cancellation period, Belantti will refund the basic standard delivery charge where required by law.
If you selected a more expensive service, such as express or premium delivery, we are not normally required to refund more than the cost of our least expensive standard delivery option.
Where only part of an order is returned, the original delivery charge will not normally be refunded unless required by law.
7. Return postage
For eligible change-of-mind returns, the customer is normally responsible for the direct cost of returning the goods.
Where a product is faulty, damaged, incorrect or not as described, Belantti will provide appropriate return instructions and cover reasonable standard return costs where required.
We recommend using a tracked return service and retaining proof of postage until the return and refund have been completed.
8. Refund method
Refunds will normally be issued using the same payment method used for the original transaction unless another method is expressly agreed.
No additional fee will be charged by Belantti for issuing an approved refund.
If an order was paid using more than one payment method, the refund may be divided between those methods according to the amount originally paid through each one.
9. Discounts, rewards, bundles and free gifts
Refunds will reflect the amount actually paid after any discount, reward or promotional code was applied.
If returning an item means that the remaining order no longer qualifies for a bundle, multibuy or conditional promotion, the refund may be recalculated where permitted by law.
Where a free gift or promotional product was conditional on purchasing another item, the promotional product may also need to be returned.
An appropriate deduction may be made where a promotional product is not returned and this is permitted by law.
10. Gift cards and store credit
Unused digital gift cards may be subject to applicable statutory cancellation rights.
Where a gift card has already been redeemed in full or in part, any cancellation or refund will depend on the amount used, the circumstances and applicable consumer law.
Gift cards and store credit cannot normally be exchanged for cash unless required by law.
If eligible physical goods purchased using a gift card or store credit are returned, the relevant refund will normally be returned to the gift-card or store-credit balance.
If an order was paid partly by gift card and partly through another payment method, the refund may be allocated between those payment methods according to how the order was paid.
11. Clearpay, PayPal and other payment services
If you paid using Clearpay, PayPal or another third-party payment provider, the approved refund will normally be processed through that original payment method.
The payment provider may take additional time to update instalments, payment schedules, balances or refund status after Belantti has issued the refund.
You should continue following the provider’s payment schedule until the provider confirms that it has been adjusted.
12. Belantti Premier Delivery
Belantti Premier Delivery is a paid delivery service purchased online.
Where a statutory cancellation right applies, it is not removed merely because the membership has been activated or used.
If you requested the service to begin during an applicable cancellation period and received delivery benefits before cancelling, Belantti may deduct a reasonable proportionate amount for the service already supplied where permitted by law.
After the applicable statutory cancellation period has ended, Premier Delivery is normally non-refundable unless Belantti agrees otherwise or a refund is required by law.
13. Third-party brands and partner-fulfilled orders
Belantti sells products from its own brands and approved third-party beauty, grooming and personal-care brands.
Some products may also be held or dispatched by approved suppliers or fulfilment partners, including through Shopify Collective or similar arrangements.
Where the order was placed directly through www.belantti.co.uk:
- Belantti remains your customer-facing retailer;
- returns and refunds should be requested through Belantti;
- you should not return goods directly to a brand or supplier unless Belantti provides that instruction;
- partner fulfilment does not reduce your statutory consumer rights;
- supplier procedures will not be used to avoid or improperly delay a refund owed by Belantti.
14. United States and international orders
For eligible United States or international change-of-mind returns, return postage is normally the customer’s responsibility unless Belantti confirms otherwise or the product is faulty, damaged, incorrect or not as described.
Import duties, local taxes, customs charges and carrier handling fees paid directly to another authority or organisation are not normally refundable by Belantti because those payments were not received by Belantti.
This does not affect any refund Belantti is legally required to provide or any mandatory consumer rights that apply in the customer’s country.
Contact Belantti before returning an international order so that the correct return address and instructions can be provided.
15. Marketplace purchases
If you purchased through eBay, TikTok Shop or another authorised marketplace, refunds and returns should normally be requested through the platform where the order was placed.
The marketplace’s payment, return, refund and buyer-protection procedures may apply alongside your statutory rights.
Marketplace orders should not normally be returned through the Belantti Shopify customer-account return system unless Belantti specifically instructs you to do so.
16. Contact
For cancellations, returns and refunds, contact:
Email: returns@belantti.co.uk
Customer account: Start a return or manage your order