Frequently Asked Questions

Standard UK Delivery costs £3.95.

Yes. Free UK Standard Delivery is available on qualifying UK orders of £35 or more.

Orders are usually processed within 1 to 2 working days after payment has been received.

UK Standard Delivery usually takes 2 to 4 working days after dispatch. Delivery estimates begin after your order has been dispatched.

Yes. UK Express Delivery currently costs £4.95 and usually takes 1 to 2 working days after dispatch, where available at checkout. Normal processing time applies before dispatch.

Yes. Belantti delivers across the UK where the order, product, delivery address and checkout settings allow delivery.

Where tracking is available, a tracking link is included in your dispatch confirmation email. Tracking can take up to 24 hours to update after the parcel has been handed to the carrier.

If your delivery appears delayed, email orders@belantti.co.uk with your order number so Belantti can review the issue and, where necessary, investigate with the carrier or fulfilment partner.

Belantti Premier Delivery is a one-off 12-month delivery membership providing UK Tracked 48 delivery at no additional delivery charge on qualifying UK orders over £10, where the option is available at checkout. It does not renew automatically.

Belantti Premier Delivery costs £9.99 for 12 months. It is a one-off payment and does not automatically renew.

Applicable statutory cancellation rights are not automatically removed because the membership has been activated or used. Where you expressly requested the service to begin during an applicable cancellation period and received delivery benefits before cancelling, Belantti may make a reasonable proportionate deduction where permitted by law. After the applicable cancellation period has ended, Premier Delivery is normally non-refundable unless Belantti agrees otherwise or a refund is required by law.

No. Premier Delivery provides eligible members with UK Tracked 48 delivery at no additional delivery charge on qualifying UK orders over £10, where available at checkout. It does not remove normal processing times or guarantee same-day dispatch.

To request a return, use your Belantti customer account where available or contact returns@belantti.co.uk with your order number and the item you wish to return.

Please wait for return instructions before sending an item so it can be routed correctly. This does not affect your statutory rights.

For most eligible online purchases, UK consumers may notify Belantti of a change-of-mind cancellation within 14 days of receiving the goods and normally have a further 14 days to return them.

Not every opened beauty or grooming product is automatically excluded from return. For a change-of-mind cancellation, the hygiene exception may apply only where the product was supplied sealed, is unsuitable for return for health-protection or hygiene reasons, and the seal was broken after delivery. Rights for faulty, damaged, incorrect, unsafe or misdescribed goods are unaffected.

For eligible change-of-mind returns, the customer is normally responsible for the direct return cost.

If the item is faulty, damaged, incorrect or not as described, Belantti will provide appropriate return instructions and cover reasonable standard return costs where required.

For a valid change-of-mind cancellation, Belantti will issue the refund no later than 14 days after receiving the returned goods or after you provide evidence that the goods were sent back, if that is earlier. Where permitted by law, the refund may be withheld until the goods or appropriate proof of return are received.

Your bank, card provider or payment service may then take additional time to display the refund.

Belantti does not offer direct exchanges as the standard process. For an eligible item, the usual route is to arrange a return and place a new order for the replacement product.

If an item is faulty, damaged, incorrect or not as described, contact returns@belantti.co.uk as soon as reasonably possible with your order number and details of the issue. Clear photographs may help where relevant.

Contact Belantti as soon as possible if you need to cancel or change an order. Belantti will try to help before fulfilment or dispatch begins, but a change or cancellation cannot be guaranteed once processing has started. Statutory cancellation rights remain unaffected.

Clearpay may be available at checkout on eligible Belantti orders, subject to Clearpay approval, status and terms.

Eligible returns are handled through Belantti’s Returns & Exchanges Policy. If a refund is approved, the payment adjustment is normally processed through Clearpay.

If your order was paid using Clearpay, PayPal or another third-party payment provider, any approved refund will normally be processed back through the original payment method. Payment providers may take additional time to update balances, instalments or refund status.

Belantti gift cards are digital and are delivered by email. They do not require physical shipping.

No. Gift cards are not exchangeable for cash unless required by law.

A Belantti gift card is a payment method and can generally be used with an eligible promotion where that promotion and checkout permit it. Promotion exclusions and combination rules still apply.

A simple skincare routine usually includes cleanser, serum, moisturiser and SPF during the day. Choose products based on your skin type, routine and cosmetic preference.

Hydrating skincare products can help skin feel more moisturised and appear smoother. Look for cosmetic hydration ingredients such as hyaluronic acid.

Hyaluronic acid helps attract and retain moisture in the skin, supporting a hydrated, smoother-looking complexion.

If you purchased through eBay, TikTok Shop or another authorised marketplace, that marketplace’s delivery information, return process and buyer-protection rules may also apply. Please check the platform where you placed the order.

Some products may be supplied or shipped by approved partner brands or fulfilment partners, including through Shopify Collective or similar arrangements. Dispatch location, delivery service, tracking updates and return instructions may vary. For orders placed directly on belantti.co.uk, Belantti remains your customer-facing retailer for order support and statutory consumer remedies.