Terms of service

Last updated: 23 September 2026

These Terms of Service (“Terms”) apply to purchases made directly through www.belantti.co.uk and to your use of the Belantti website, customer account and related services.

Please read these Terms before placing an order. By using the website or submitting an order, you agree to these Terms together with the policies and information pages referred to below.

Nothing in these Terms removes or restricts any statutory consumer rights that cannot lawfully be excluded or limited.

1. About Belantti

Trading name: Belantti

Proprietor: Darren Campbell

Business type: Sole trader — Darren Campbell trading as Belantti

Website: www.belantti.co.uk

General support: support@belantti.co.uk

Orders and delivery: orders@belantti.co.uk

Returns and refunds: returns@belantti.co.uk

Business address: Reet Gardens, Slough, SL1 3FU, United Kingdom

VAT status: Belantti is not currently VAT registered.

2. Who may use the website

You may use this website only for lawful purposes.

If you are under 18, you should use the website and place orders only with the involvement and permission of a parent or legal guardian where required.

You must not use the website, checkout, customer-account features, promotions or payment services fraudulently, unlawfully or in a way that interferes with the operation or security of the store.

3. Customer accounts

A customer account is optional for normal website ordering unless a particular feature or service requires one.

If you create or use a customer account, you are responsible for keeping your login details secure and for providing accurate information.

Contact Belantti promptly if you believe your account has been accessed without permission.

Belantti may restrict or suspend account access where reasonably necessary to investigate fraud, misuse, security concerns or a material breach of these Terms. This will not remove any rights relating to valid orders already placed.

4. Products and product information

Belantti is a curated multi-brand beauty and grooming retailer. We sell Belantti-branded products and selected third-party-brand products.

We take reasonable care to present product information accurately. However, manufacturers and suppliers may update packaging, formulations, ingredients, sizes, colours, instructions or other product details.

Website photographs and colours can also appear differently depending on the device or screen used.

Always read the current product label, ingredient list, warnings and instructions on the item you receive before use. If there is a material discrepancy between the product supplied and the website description, contact Belantti before use.

Product availability is not guaranteed and may change without notice.

5. Third-party brands and product claims

Some products sold by Belantti are manufactured or supplied by third-party brands.

Product claims, ingredients, instructions, certifications and manufacturer information may originate from the relevant brand or manufacturer. Belantti may edit or present this information for clarity but does not independently manufacture third-party-brand products.

Nothing on the website should be treated as medical advice. Beauty, skincare, grooming, cosmetic and wellness information is provided for general product-information purposes.

6. Prices

Product prices are shown on the website and confirmed during checkout.

Belantti is not currently VAT registered, so Belantti does not add UK VAT to its selling prices as a VAT-registered retailer.

Delivery charges, where applicable, are shown separately before payment.

For international orders, currency conversion, import duties, local taxes, customs charges or carrier handling fees may apply depending on the destination and checkout configuration.

We may change prices prospectively at any time. A price change does not alter the price of an order that has already been accepted, except where an obvious pricing error applies and the law permits the order to be corrected or cancelled.

7. Obvious pricing and listing errors

Although we take reasonable care when maintaining the catalogue, a product may occasionally be listed with an obvious pricing, description, availability or technical error.

If an error is identified before an order is accepted or dispatched, Belantti may contact you with the correct information and offer the option to proceed or cancel.

We will not rely on this section to avoid a contract merely because a price later becomes commercially unfavourable.

8. Placing an order and contract formation

Submitting an order is an offer to purchase the products in your basket.

An automated order acknowledgement confirms that Shopify has received the order request. It does not necessarily mean that every part of the order has been finally accepted.

Belantti may carry out payment, fraud-prevention, stock, address, supplier, compliance or security checks before acceptance or dispatch.

A contract for a product is normally formed when Belantti accepts the order for that product, which may be evidenced by dispatch or another clear acceptance communication.

If Belantti cannot accept an order, any payment taken for the affected item will be refunded or released as appropriate.

9. Payment

Available payment methods are shown at checkout.

Payments may be processed by Shopify and supported third-party payment providers. Belantti does not ordinarily receive or store your complete payment-card number.

You must use a payment method that you are authorised to use.

Where Clearpay, PayPal or another third-party payment service is available, that provider's eligibility, approval and payment terms also apply. The provider, not Belantti, makes its own approval decision.

10. Stock and availability

Products are subject to availability.

Stock information can change between browsing, checkout and fulfilment, particularly where products are held by approved suppliers or fulfilment partners.

If a product becomes unavailable after an order is placed, Belantti may contact you and offer an appropriate resolution, which may include cancellation and refund of the affected product.

11. Promotions, discount codes and rewards

Belantti may offer discounts, promotional codes, rewards, student offers, Weekend Drop promotions or other incentives.

Each promotion may have its own eligibility rules, minimum spend, expiry date, product or brand exclusions, customer restrictions and combination rules.

Unless a promotion expressly states otherwise, promotional discounts are not normally applied retrospectively after an order has been placed.

Normally only one promotional discount applies to an order unless checkout or the specific offer expressly permits combination.

The checkout total is the final confirmation of the discounts applied to that order.

Belantti may refuse or withdraw a promotion where there are reasonable grounds to suspect fraud, code leakage, manipulation or misuse. This does not affect valid statutory rights.

12. Gift cards and store credit

Belantti digital gift cards are subject to the separate Gift Card Terms.

Purchased Belantti digital gift cards are intended for eligible purchases through www.belantti.co.uk and cannot normally be used through third-party marketplaces such as eBay or TikTok Shop.

Gift cards are generally treated as a payment method rather than a discount and may be used with an eligible promotion where the promotion and checkout allow this.

13. Delivery

Delivery options, charges, estimated timeframes and restrictions are governed by the current Shipping & Delivery Policy and the delivery options shown at checkout.

Orders are usually processed within 1 to 2 working days after payment has been successfully received.

Current UK delivery information includes:

UK Standard Delivery: £3.95 where a free-delivery offer does not apply;
Free UK Standard Delivery: available on qualifying UK orders of £35 or more;
UK Standard Delivery estimate: usually 2 to 4 working days after dispatch;
UK Express Delivery: usually 1 to 2 working days after dispatch where available at checkout.

Processing and delivery time are separate. Delivery estimates are not guaranteed unless a guaranteed service or date is expressly confirmed.

14. Risk and delivery

For consumer orders placed directly with Belantti, risk in the goods normally remains with Belantti until the goods come into the physical possession of you or a person identified by you to receive them, subject to applicable law.

You are responsible for providing an accurate and complete delivery address.

If you notice an address error, contact orders@belantti.co.uk as soon as possible. Changes cannot be guaranteed once fulfilment or dispatch has started.

15. Partner-fulfilled orders

Some products may be held, supplied or dispatched by approved third-party brands, distributors or fulfilment partners, including through Shopify Collective or similar arrangements.

This can mean that:

products are dispatched from different locations;
one order arrives in separate parcels;
tracking numbers or delivery dates differ;
the fulfilment partner selects the carrier;
necessary order information is shared with the partner for fulfilment.

Where the order was placed directly through www.belantti.co.uk, Belantti remains your customer-facing retailer for order support, delivery issues, returns, refunds and statutory consumer remedies.

16. International orders

Belantti primarily serves the United Kingdom. Selected products may also be available for delivery to the United States or another destination where checkout permits the order.

International product eligibility, delivery charges and estimated timeframes depend on the destination, product, carrier, market configuration and fulfilment route.

International orders may be subject to import duties, local taxes, customs charges or carrier handling fees. Where these charges are not collected and clearly shown at checkout, they may be charged separately by the relevant authority or carrier.

17. Cancellations and change-of-mind returns

For most eligible online purchases, UK consumers may notify Belantti that they wish to cancel within 14 days of receiving the goods without giving a reason.

After notifying us, the customer normally has a further 14 days to return the goods.

Return eligibility, product condition, return costs, sealed hygiene products and refund timing are explained in the:

Returns & Exchanges Policy;
Refund Policy;
the Purchase Options Cancellation Policy shown in Shopify checkout or the store policy area, where applicable.

18. Sealed hygiene and health-protection goods

For change-of-mind cancellations, the statutory cancellation right may not apply where all of the following conditions are met:

the product was supplied sealed;
the product is unsuitable for return for health-protection or hygiene reasons; and
the seal was broken or removed after delivery.

A beauty, skincare, cosmetic, haircare, fragrance or grooming product is not automatically non-returnable merely because it belongs to that category.

This exception does not affect your rights where an item is faulty, damaged, incorrect, unsafe or not as described.

19. Faulty, damaged, incorrect or misdescribed goods

If a product is faulty, damaged, incorrect or not as described, contact returns@belantti.co.uk as soon as reasonably possible.

Depending on the circumstances and applicable law, remedies may include a refund, repair, replacement, price reduction or another appropriate remedy.

Products bought during a sale or promotion have the same statutory rights regarding faults, damage and misdescription as full-price products.

20. Refunds

Approved refunds are normally issued to the same payment method used for the original transaction unless another method is expressly agreed.

For a valid change-of-mind cancellation, Belantti will issue the refund no later than 14 days after receiving the returned goods or after you provide evidence that the goods were sent back, if this is earlier.

Where permitted by law, the refund may be withheld until the goods or appropriate proof of return are received.

Your bank, card provider or payment service may take additional time to display a refund after Belantti has issued it.

21. Exchanges

Belantti does not offer direct exchanges as the standard process.

For an eligible item, the usual route is to arrange a return and place a new order for the replacement product.

22. Belantti Premier Delivery

Belantti Premier Delivery is a one-off £9.99 payment for a 12-month delivery membership.

It provides eligible UK delivery at no additional delivery charge on qualifying UK orders of £35 or more, where the Premier Delivery option is available at checkout and the eligible delivery rate is £4.99 or less. Product, delivery, fulfilment, location and other eligibility conditions may apply. Full details are shown on the Premier Delivery page.

Premier Delivery does not automatically renew.

Activation normally takes place within 24 hours after the membership order and payment have been approved. Customers should use the same email address used to purchase the membership when placing future qualifying orders.

Premier Delivery does not guarantee same-day dispatch, a particular carrier or a particular delivery service. The delivery options shown at checkout are the final confirmation of eligibility for each order.

Restricted, oversized, international or certain partner-fulfilled products may not qualify for Premier Delivery.

Applicable statutory cancellation rights are not removed merely because the membership has been activated or used.

23. Subscriptions, pre-orders and trial purchases

If subscriptions, pre-orders, try-before-you-buy or other purchase options are offered, the relevant billing, delivery, cancellation and trial terms will be shown before checkout or in the applicable purchase-option policy.

Where a subscription renews automatically, the renewal frequency, price and cancellation method should be presented before purchase.

Specific purchase-option terms apply in addition to these Terms and take precedence where they clearly relate to that purchase option and do not reduce mandatory consumer rights.

24. Marketplace purchases

If you purchase through eBay, TikTok Shop or another authorised marketplace, the marketplace’s ordering, payment, delivery, return, refund and buyer-protection procedures may apply.

Marketplace orders should normally be managed through the platform where the order was placed.

Belantti digital gift cards, Premier Delivery benefits and account-based features on belantti.co.uk do not automatically apply to third-party marketplace orders.

25. Reviews and user-submitted content

If you submit a review, rating, photograph, comment or other content for publication, you confirm that you have the right to submit it and that it is not unlawful, misleading, defamatory, infringing or fraudulent.

You grant Belantti a non-exclusive right to display, reproduce and use submitted content for operating, presenting and promoting the store and products, subject to applicable law and any more specific permission terms presented when the content is submitted.

Belantti may moderate or remove content where reasonably necessary for legal, safety, relevance, authenticity or platform-policy reasons.

26. Intellectual property

Unless otherwise stated, Belantti owns or licenses the website branding, layout, original text, graphics and other original website content.

Third-party product names, trademarks, logos, images and other brand material remain the property of their respective owners or licensors.

You may use the website for personal shopping and ordinary reference. You must not copy, reproduce, scrape, republish, sell, exploit or materially modify protected website content for commercial purposes without permission or another lawful basis.

27. Prohibited use

You must not use the website to:

commit fraud or another unlawful act;
attempt unauthorised access to accounts, systems or data;
introduce malicious code or interfere with website operation;
manipulate checkout, promotions, rewards, gift cards or payment systems;
place orders using stolen or unauthorised payment information;
misuse automated tools in a way that materially disrupts the website or violates applicable law.

28. Third-party services and links

The website may use or link to services operated by third parties, including Shopify, payment providers, delivery carriers, reviews services, social-media platforms and other technology providers.

Where you use a third-party service, that provider’s terms and privacy information may also apply.

Belantti is not responsible for the content or operation of an unrelated third-party website merely because the Belantti website links to it.

29. Privacy and cookies

Personal information is handled in accordance with the Privacy Policy.

Information about cookies and similar technologies is available in the Cookie Policy.

30. Our responsibility

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot lawfully be excluded.

Subject to those protections, Belantti is not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

If you use products for business, professional or resale purposes, different legal considerations may apply and consumer protections may not apply in the same way.

31. Events outside our reasonable control

Belantti is not responsible for delay or failure caused by events outside our reasonable control where the law permits, including severe weather, carrier disruption, strikes, customs delay, government restrictions, supplier interruption, platform outages, security incidents or other comparable events.

We will take reasonable steps to reduce disruption. This section does not remove any statutory right to cancel or receive a refund where such a right applies.

32. Changes to these Terms

We may update these Terms to reflect changes in law, Shopify functionality, store operations, services or business practices.

The version in force when an order is placed will normally govern that order unless a later change is required by law or is expressly agreed with you.

The latest version will remain available on this page and the “Last updated” date will be amended when material changes are made.

33. If part of these Terms is invalid

If a court or competent authority decides that part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply so far as legally possible.

34. No waiver

If Belantti does not immediately enforce a right under these Terms, this does not mean that the right has been waived.

35. Transfer of rights

Belantti may transfer its rights or obligations under a contract where permitted by law and where this does not reduce your legal rights.

You may transfer your rights where the law permits or where Belantti agrees.

36. Governing law and disputes

These Terms and purchases made directly through belantti.co.uk are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer resident elsewhere in the United Kingdom, you may also have rights to bring proceedings in the courts available to you under applicable law.

Before starting formal proceedings, please contact Belantti so that we can try to resolve the matter.

37. Related policies

38. Contact

For general customer-service, product, account, privacy or legal enquiries:

Email: support@belantti.co.uk

For dispatch, tracking, address and delivery enquiries:

Email: orders@belantti.co.uk

For cancellations, returns, refunds, damaged products or incorrect items:

Email: returns@belantti.co.uk

Business address: Reet Gardens, Slough, SL1 3FU, United Kingdom

Website: www.belantti.co.uk