100+ BRANDS. ONE CONSIDERED EDIT. ROUTINE FINDER — 90 SECONDS STUDENTS SAVE 10% ON £25+ PREMIER DELIVERY — 12 MONTHS £9.99
100+ BRANDS. ONE EDIT.
NEW IN — FRESH BEAUTY, JUST ADDED
Belantti
image/svg+xml 0

Shipping policy

Last updated: 5 September 2026

This Shipping & Delivery Policy explains how Belantti processes and delivers orders placed directly through www.belantti.co.uk.

Belantti is a UK-focused multi-brand beauty and grooming retailer. We sell Belantti products and products supplied or fulfilled by approved third-party brands, distributors and fulfilment partners.

Delivery options, costs and availability are shown at checkout before payment. The options available may depend on the products ordered, delivery destination, parcel size, carrier availability and fulfilment location.

If you purchased through eBay, TikTok Shop or another authorised marketplace, that marketplace’s delivery information, dispatch process and buyer-protection procedures may also apply. Please manage the order through the platform where it was placed.

For a shorter customer-friendly summary, view our Delivery Information page.

1. Processing times

Orders are usually processed within 1 to 2 working days after payment has been successfully received.

Orders placed during weekends or UK public holidays are normally processed from the next working day.

Processing may take longer during:

  • sales, launches and promotional periods;
  • seasonal peaks and UK public holidays;
  • payment, fraud-prevention or address checks;
  • stock or supplier verification;
  • product recalls, safety investigations or compliance checks;
  • unexpected operational or carrier disruption.

If a material delay affects your order, we will provide an update where reasonably possible.

2. UK delivery estimates

Delivery estimates normally begin after the order has been dispatched.

  • UK Standard Delivery: usually 2 to 4 working days after dispatch.
  • UK Express Delivery: usually 1 to 2 working days after dispatch, where available at checkout.

These are estimated delivery periods and are not guaranteed unless a guaranteed service or delivery date is expressly stated at checkout or confirmed by Belantti in writing.

Processing time and delivery time are separate. Selecting express delivery does not necessarily provide same-day processing or dispatch.

3. UK delivery charges

Standard UK delivery costs £3.95.

Free UK Standard Delivery is available on qualifying UK orders of £35 or more, where shown on the website or at checkout.

Delivery charges are displayed before payment is completed. Charges may vary according to:

  • delivery service;
  • order value;
  • parcel size and weight;
  • delivery destination;
  • carrier restrictions;
  • product category;
  • fulfilment route.

4. Belantti Premier Delivery

Belantti Premier Delivery is a one-off 12-month delivery membership costing £9.99.

It currently provides free UK Tracked 48 delivery on qualifying UK orders over £10, subject to the conditions stated on the Premier Delivery page.

  • The membership does not automatically renew.
  • Activation normally takes place within 24 hours.
  • The same customer email address must be used for qualifying orders.
  • Premier Delivery does not guarantee same-day dispatch.
  • “Tracked 48” is the name of the delivery service and does not guarantee delivery within exactly 48 hours.
  • Restricted, oversized, international or certain partner-fulfilled products may not qualify.

Where a statutory cancellation right applies, it is not removed merely because the membership has been activated or used.

If you request the service to begin during an applicable cancellation period and then cancel after receiving delivery benefits, Belantti may deduct a reasonable proportionate amount for the service already supplied where permitted by law.

After the applicable statutory cancellation period has ended, Premier Delivery is normally non-refundable unless Belantti agrees otherwise or a refund is required by law.

For full membership details, visit Belantti Premier Delivery.

5. United States delivery

Selected products are currently available for delivery to the United States.

US delivery is available only where the product, delivery destination, market settings, carrier and fulfilment route allow it. Not every product on Belantti can be delivered to the United States.

  • US Standard Delivery: estimated 7 to 12 business days after dispatch.
  • US delivery cost: shown at checkout before payment.
  • Product availability: currently limited to selected eligible products.

US delivery estimates may be affected by customs clearance, local carrier processing, security checks, severe weather, public holidays or other circumstances outside Belantti’s reasonable control.

6. Import duties, taxes and customs charges

International orders may be subject to import duties, local taxes, customs charges or carrier handling fees.

Where these charges are not collected and clearly shown at checkout, they may be charged separately by the relevant authority or delivery provider and may remain the customer’s responsibility.

Customs authorities or carriers may contact the recipient directly to request payment, identification or further delivery information.

Belantti is not responsible for charges imposed independently by customs authorities, tax agencies or carriers. This does not remove responsibility for any charge or obligation that the law requires Belantti to pay.

Failure to pay an applicable import charge may result in delay, refusal, destruction or return of the parcel. Any resulting refund will be assessed under applicable consumer law and our Returns & Exchanges Policy.

7. Delivery availability and restricted destinations

Belantti primarily delivers within the United Kingdom, with selected US delivery available for eligible products.

A delivery option may be unavailable because of:

  • carrier or postcode restrictions;
  • product safety or transportation restrictions;
  • parcel size or weight;
  • supplier or fulfilment limitations;
  • customs or import restrictions;
  • regional product-compliance requirements;
  • temporary carrier disruption.

Third-party products, Shopify Collective products and other partner-fulfilled products may have different delivery availability and may be restricted to UK delivery.

If an accepted order cannot be delivered to the address supplied, we will contact you where reasonably possible and offer an appropriate resolution, which may include cancellation and refund of the affected product.

8. Digital gift cards

Belantti digital gift cards are delivered electronically by email and do not require physical delivery.

If an order contains only a digital gift card, no physical delivery service should be required.

If an order contains both a digital gift card and physical products, delivery charges and delivery conditions may apply to the physical products.

Digital gift-card delivery may be delayed while payment, fraud-prevention or security checks are completed.

9. Tracking and dispatch notifications

Where tracking is available, a tracking link will normally be included in the dispatch confirmation email.

Tracking information can take up to 24 hours to update after the parcel has been handed to the delivery carrier.

Where an order is dispatched in separate parcels, each parcel may have its own tracking number and dispatch notification.

You can also manage eligible orders through your Belantti customer account:

Track or manage your order

10. Delivery address and order changes

You are responsible for providing an accurate, complete and deliverable address at checkout.

If you notice an error, contact orders@belantti.co.uk as soon as possible.

We will try to help, but we cannot guarantee that an address or order can be changed after payment, fulfilment or dispatch has started.

Once a parcel has been dispatched, Belantti may be unable to:

  • change the delivery address;
  • redirect the parcel;
  • recall the shipment;
  • change the selected delivery service;
  • add or remove products.

Do not rely on an address-change request until Belantti has confirmed that it was completed.

11. Split shipments

An order may be dispatched in separate parcels where:

  • products are held at different locations;
  • a product is dispatched by an approved partner;
  • separate dispatch may reduce delay;
  • carrier, weight or parcel restrictions apply.

You may therefore receive more than one dispatch email, delivery date or tracking link.

A split shipment does not mean that the remaining products have been cancelled. Check the dispatch confirmation or customer account for the products included in each parcel.

12. Failed delivery, non-collection and return to sender

A parcel may be returned to sender because of:

  • an incomplete or incorrect address;
  • failed delivery attempts;
  • refusal by the recipient;
  • failure to collect the parcel;
  • an inaccessible delivery location;
  • unpaid import or customs charges.

Where possible, we will contact you after receiving confirmation that the parcel is being returned or once it has arrived at the relevant return location.

We may offer redelivery where appropriate. An additional delivery charge may apply where the failed delivery was caused by incorrect customer information, refusal, non-collection or another matter outside Belantti’s responsibility.

If you no longer want the order, any cancellation and refund will be handled under our Returns & Exchanges Policy and applicable consumer law.

Nothing in this section removes a statutory cancellation right or a right arising because Belantti failed to deliver as agreed.

13. Delayed delivery

Unless another delivery period has been agreed, goods should be delivered without undue delay and normally no later than 30 days after the contract was formed.

If an order has not arrived within the estimated period, contact orders@belantti.co.uk with your order number.

We may need to investigate with the carrier, supplier or fulfilment partner before confirming the outcome.

If delivery is substantially delayed, an agreed essential delivery date is missed, or delivery does not take place within the period required by law, you may have the right to cancel the affected contract and receive a refund.

Operational investigations will not be used to remove or improperly delay statutory rights.

14. Lost, missing or disputed deliveries

Where you purchase directly through Belantti, Belantti remains responsible for delivery and is your main point of contact. You should not be required to resolve the matter directly with the carrier.

Risk in the goods normally remains with Belantti until the goods come into the physical possession of you or a person identified by you to receive them, subject to applicable law.

If tracking shows “delivered” but you have not received the parcel, contact orders@belantti.co.uk promptly.

We may review:

  • carrier tracking and delivery scans;
  • delivery photographs;
  • GPS or location information supplied by the carrier;
  • the delivery address;
  • neighbour or reception delivery information;
  • customer-authorised delivery instructions;
  • information provided by the customer and fulfilment partner.

A carrier tracking status alone will not automatically determine whether a parcel was correctly delivered.

After investigation, the appropriate resolution may include replacement, refund, redelivery or another remedy depending on the evidence and applicable law.

15. Products damaged during delivery

If a product arrives damaged, contact returns@belantti.co.uk as soon as reasonably possible.

Please provide:

  • your order number;
  • a description of the damage;
  • clear photographs of the product;
  • photographs of the product packaging;
  • photographs of the outer delivery packaging where relevant.

Photographs help us investigate the issue with the carrier or fulfilment partner but will not be used to unfairly restrict your statutory rights.

Please retain the damaged item and packaging until we confirm whether they are required for inspection or return.

Damaged goods will be handled under our Returns & Exchanges Policy.

16. Products subject to carrier restrictions

Some beauty, grooming and personal-care products may be subject to delivery restrictions because of their ingredients, format, size or classification.

This may include certain:

  • fragrances and alcohol-based products;
  • aerosols and pressurised products;
  • liquids;
  • batteries or electrical items;
  • sharp grooming tools;
  • supplements or ingestible products;
  • products restricted by the destination country.

Availability at checkout does not override a legal, safety or carrier restriction discovered before dispatch.

If an item cannot lawfully or safely be delivered, we may cancel and refund the affected item.

17. Partner-fulfilled and third-party-brand orders

Some products may be held, supplied or dispatched by approved third-party brands, distributors or fulfilment partners, including through Shopify Collective or similar arrangements.

For these orders:

  • the dispatch location may differ from Belantti’s business address;
  • the partner may select the carrier;
  • processing and tracking formats may vary;
  • the product may arrive separately from other products;
  • regional delivery availability may differ;
  • necessary order information may be shared with the partner for fulfilment.

Where the order was placed directly through www.belantti.co.uk, Belantti remains your customer-facing retailer and main point of contact for:

  • order support;
  • delivery enquiries;
  • missing or delayed parcels;
  • damaged or incorrect products;
  • returns and refunds;
  • statutory consumer remedies.

Partner fulfilment does not reduce your statutory rights or require you to pursue the supplier instead of Belantti.

Do not return a partner-fulfilled item to the sender’s address or supplier unless Belantti has provided the correct return instructions.

18. Marketplace orders

If you purchased through eBay, TikTok Shop or another authorised marketplace, that marketplace’s delivery, tracking, return and buyer-protection procedures may also apply.

Please begin marketplace order enquiries through the platform where the order was placed.

Marketplace purchases should not normally be managed through the Belantti Shopify customer-account return system unless Belantti specifically instructs you to do so.

Nothing in this policy removes mandatory marketplace protections or statutory consumer rights.

19. Events outside our reasonable control

Delivery may be delayed by circumstances outside Belantti’s reasonable control, including:

  • severe weather;
  • carrier or postal disruption;
  • strikes or industrial action;
  • customs or border delays;
  • government restrictions;
  • public-health emergencies;
  • transport disruption;
  • supplier interruption;
  • technical, payment or platform outages;
  • security incidents.

We will take reasonable steps to reduce disruption and complete delivery where possible.

This section does not remove any right to cancel or receive a refund where the delay becomes substantial or where applicable law provides that right.

20. Related policies and pages

21. Contact

For dispatch, tracking, address and delivery enquiries:

Email: orders@belantti.co.uk

Customer account: Track or manage your order

For products damaged during delivery, returns and refunds:

Email: returns@belantti.co.uk